Thank you for shopping at Kemmy. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days.
  • The product is in its original packaging.
  • The product hasn’t been used or damaged.
  • You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.

Sending the Product:

  • To return the product, you should mail your product. Please contact us for return address.
  • You are responsible for paying for the shipping costs with regard to the items that you wish to return. We do not refund shipping costs.
  • You are advised to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us: If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@kemmy.com.au
  • By visiting this page on our website: Contact Page

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges: If your return is in exchange for a different product, we will ship your replacement item (if available) once we receive the returned product. If the replacement product is of a higher value, you will be required to pay the difference.

Damaged or Faulty Products: For products that are defective, damaged or if you receive the wrong item, please contact us immediately, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.

Changes to this Policy: We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for choosing Kemmy. We are committed to providing you with quality products and ensuring our customers love every aspect of their shopping experience.