Father complains after voicemail left by NHS Test and Trace

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NHS Test and Trace call handler leaves voicemail message of them ‘having SEX’ on phone of Covid sufferer

William Ryan, from Basildon, Essex, missed a call from NHS Test and Trace after testing positive for Covid-19 on a PCR test.

But when Mr Ryan listened to the message that had been left by the call handler on his phone he was horrified to discover a series of noises that appeared to show the member of staff engaged in sexual activity, BBC Essex reports.

Mr Ryan said he looked up the number to ensure it was a legitimate Test and Trace number before making a complaint.

The UK Health Security Agency (UKHSA), who is in charge of the Test and Trace system, has said they are investigating the matter and talking to the employment agency who hire call handlers. 

Mr Ryan told BBC Essex: ‘They rang me quite early so I was still asleep as I was ill. Then I woke up to a voicemail. 

William Ryan, from Basildon, Essex, missed a call from NHS Test and Trace after testing positive for Covid-19. (Stock image)

‘I didn’t recognise the number so I listened to it and I was disgusted with what I heard on the voicemail. I looked up the number to see who it was and it came back with the Test and Trace number.’

During the call Mr Ryan described hearing two people in conversation with each other before a series of sounds were heard.

He continued: ‘Two people were talking and then the two people were having sex really. It was like someone is basically having a good time on a professional call.’ 

The UK Health Security Agency (UKHSA) said they are investigating the matter and talking to the employment agency

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