With Macron saying ‘NON’ to UK tourists (even boosted ones), the Holiday Guru has been busy answering travellers’ questions about visiting France
Here, the Holiday Guru has a French special in which he answers questions about flight connections in French airports, travelling by Eurostar and wrangling refunds for cancelled ski holidays.
Q. We booked a ski holiday in a chalet in Morzine in January. But now that it is impossible for tourists to travel to France, what should I do? Can I get a refund?
Sylvia Simpson, via email.
A. This depends on whether you booked the chalet and flights at the same time as a ‘package’ holiday or not.
If you did, you will be due a full refund within 14 days of the holiday being cancelled, as it will be closer to the date of departure — usually about two/three weeks beforehand — if the French travel ban on British visitors, which began on December 17, continues. This refund is the law under the Package Travel Regulations (2018).
However, if you booked the chalet and flights separately, you will have to contact the chalet provider to request a refund or to postpone. Whether this is possible is down to the discretion of the provider; most should be reasonable.
Airlines have different cancellation policies: for example, easyJet allows you to transfer you flight for free to another date, BA offers a voucher.
Q. We were planning to visit my brother’s family in Cannes over Christmas. Will this be possible?
Edward Chase, via email.
A. No. The new French rules state that you must have a ‘compelling reason’ to travel from the UK to France. These include being a French citizen, a student enrolled in France, or a spouse or child of a French citizen — and a negative Covid result taken within 24 hours of travel will be required. Upon arrival, you must self-isolate for 48 hours, after which time a negative PCR or antigen test is required.
Compassionate ‘compelling reasons’ include the death of a close family member or a terminal prognosis.
Q. I have a connection via Paris to Buenos Aires — what happens now? Can I travel?